Shipping & Delivery Policies

Discover Dying Light Merch’s Shipping Policy for our made-to-order anime apparel, ensuring a seamless shopping experience as we deliver your unique pieces worldwide.
Please allow 5-7 business days for fulfillment after payment has cleared and allow shipping times on top of that. Shipping times may vary based on your location. You will be notified once your order has shipped with tracking information so you may track your shipment. If you received a shipment notification, please allow at least 3 working days for the tracking information to update.

For logistics reasons, items purchased at the same purchase may sometimes be sent in separate packages. We have warehouses in the US, EU, and China, so shipping time may vary from an estimated 7-15 days. Please note that shipping times may be extended during the peak seasons (Holidays, Christmas, and New Year’s).

Custom-made-to-order

For Shoe products, please allow 10-15 business days for your order to ship out.

All other products are handcrafted (made to order), so please allow 5-10 business days for your order to ship out.

If you received a shipment notification, please allow two working days for the tracking information to update.

When will I get my order?

Our production partners throughout the United States offer multiple shipping services from an extensive network of carrier companies. As a result, shipping times are given per item and are always the best estimates.

Delivery Time = Processing time + Shipping time

We proudly offer worldwide shipping via UPS, USPS, DHL, YanWen, and Yun Express.

Please note that your order will be processed for stocking, packing, and shipping to your provided address.

We shall commit to the delivery time to you as per the table below:

Region	Commitment processing time	Commitment delivery time	Total processing order*
North America region (excluded Mexico)	5-9 business days	7-15 business days	12-19 business days
Europe & UK	5-9 business days	10-15 business days	15-24 business days
USA	5-9 business days	7-15 business days	12-19 business days

Shoe Delivery time:

Region	Commitment processing time	Commitment delivery time	Total processing order*
North America region (excluded Mexico)	10-15 business days	7-15 business days	17-25 business days
Europe & UK	10-15 business days	10-15 business days	20-30 business days
USA	10-15 business days	7-15 business days	17-25 business days

*from the day you complete payment to the day you get your order.

Carrier Delays

AnimeBape will communicate with customers about any significant delays from our carrier partners due to external factors (Peak season, weather, etc..). Carrier delays incur an additional 3-7 business days to standard delivery times.

Incorrect Address

Make sure you provide the correct address at checkout because:

If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.

We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.

For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

WE PROVIDE EXPEDITE OPTIONS FOR CUSTOMERS. JUST REACH OUT TO OUR SUPPORT STAFF THROUGH CONTACT PAGE

AND WE WILL GUIDE YOU ACCORDINGLY.